Helpdesk Manager

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How Compass™ benefits you

As an IT Helpdesk Manager you are responsible for the delivery of IT service to your business. This is no easy task when managing business service level agreements with, more often than not, a limited resource pool. Compass provides a simple and intuitive interface so that managers can track team workloads for effective helpdesk service management. The simple to use interface allows you to see how and where requests are allocated, and the status of each. The executive-style helpdesk dashboard allows you to assess the impact of resource change, whilst providing you with reminders for expiring contracts. The dashboard metrics give you key information on team work loads, service desk performance and systems releases. The best part about Compass Helpdesk is that it’s affordable, and deploys in a matter of days, as opposed to solutions available elsewhere.

Key benefits

  • Easy to use system requires minimal training.
  • Compass is built on a single platform and can be deployed in days.
  • Monitor staff and contractor costs against budget.
  • Visual resource management – assess impact of resource changes.
  • Export key management information directly into preconfigured Excel templates.
  • Track team performance against Service Level Agreements (SLA’s).
  • Timely reminders relating to contracts and maintenance agreements – never miss a renewal date again.
  • Track key metrics relating to SLAs, systems releases and service desk performance.
  • Single Sign-on: AD integration and Google login.

Six reasons to choose Compass™

Rapid deployment

Our cloud based application suite can be rolled-out in a matter of days

Benchmarking

Peer and industry comparisons

Integrated

Fully integrated application suite

Low operational cost

Competitive scalable per-user per-month cost model

Value

Measurable business value

Procurement

A unique integrated procurement ecosystem

Measurable business value

Compass revolutionises the way that people, processes and technology are managed to work in an optimal manner to create measurable business value

Designed by IT leaders

Our intuitive application, is designed by IT leaders for IT leaders. It meets all your needs and requires minimal training

Cloud based

Compass can be rolled out in a matter of days allowing you to gain greater insight and control into your budgets, projects, resources, assets, contracts and service delivery

Get in touch

Request a demo or contact us to find out more

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