Helpdesk Manager
Get in touch
How Compass™ benefits you
As an IT Helpdesk Manager you are responsible for the delivery of IT service to your business. This is no easy task when managing business service level agreements with, more often than not, a limited resource pool. Compass provides a simple and intuitive interface so that managers can track team workloads for effective helpdesk service management. The simple to use interface allows you to see how and where requests are allocated, and the status of each. The executive-style helpdesk dashboard allows you to assess the impact of resource change, whilst providing you with reminders for expiring contracts. The dashboard metrics give you key information on team work loads, service desk performance and systems releases. The best part about Compass Helpdesk is that it’s affordable, and deploys in a matter of days, as opposed to solutions available elsewhere.
Key benefits
- Easy to use system requires minimal training.
- Compass is built on a single platform and can be deployed in days.
- Monitor staff and contractor costs against budget.
- Visual resource management – assess impact of resource changes.
- Export key management information directly into preconfigured Excel templates.
- Track team performance against Service Level Agreements (SLA’s).
- Timely reminders relating to contracts and maintenance agreements – never miss a renewal date again.
- Track key metrics relating to SLAs, systems releases and service desk performance.
- Single Sign-on: AD integration and Google login.
Find out how Compass™ can benefit you
Six reasons to choose Compass™
Low operational cost
Competitive scalable per-user per-month cost model
Value
Measurable business value
Rapid deployment
Our cloud based application suite can be rolled-out in a matter of days
Benchmarking
Peer and industry comparisons
Integrated
Fully integrated application suite
Measurable business value
Compass revolutionises the way that people, processes and technology are managed to work in an optimal manner to create measurable business value
Designed by IT leaders
Our intuitive application, is designed by IT leaders for IT leaders. It meets all your needs and requires minimal training
Cloud based
Compass can be rolled out in a matter of days allowing you to gain greater insight and control into your budgets, projects, resources, assets, contracts and service delivery
Get in touch
Request a demo or contact us to find out more