How Compass™ benefits you

As an IT Helpdesk Manager you are responsible for the delivery of IT service to your business. This is no easy task when managing business service level agreements with, more often than not, a limited resource pool. Compass provides a simple and intuitive interface so that managers can track team workloads for effective helpdesk service management. The simple to use interface allows you to see how and where requests are allocated, and the status of each. The executive-style helpdesk dashboard allows you to assess the impact of resource change, whilst providing you with reminders for expiring contracts. The dashboard metrics give you key information on team work loads, service desk performance and systems releases. The best part about Compass Helpdesk is that it’s affordable, and deploys in a matter of days, as opposed to solutions available elsewhere.